Responsible gambling

Frank Casino is committed to providing a safe and responsible gaming environment for all its players, including those from Canada. We understand that problem gambling can have serious consequences, both personally and financially.

To address these concerns, we have implemented several tools and measures designed to help our players maintain control over their gaming activities:

Deposit Limits: Players can set daily, weekly, or monthly deposit limits through the account settings or by contacting customer support.Loss Limitations: We allow users to apply loss limitations, which will prevent them from losing more money than they have available in their balance.Cool-Off Periods: Short-term time-outs are also offered, allowing players to take a break and self-regulate their gaming activities.Self-Exclusion: Players can request temporary or permanent self-exclusion through the account settings or by reaching out to customer support.

We understand that sometimes individuals may need additional guidance or assistance. Therefore, we provide links to recognized support organizations such as GamCare, Gambling Therapy, and similar organizations that offer confidential counselling, self-assessment tools, and treatment options if they experience gambling-related harm.

In compliance with Curacao's regulations, our responsible gaming framework is designed to help prevent problem gambling while ensuring that players have a safe and enjoyable gaming experience. While we strive to meet modern RG standards, some differences exist in our framework compared to provincially run sites within Canada due to varying regulatory requirements across jurisdictions.

Players are encouraged to take proactive steps to maintain control over their gaming activities by setting deposit limits, utilizing time-out periods, and seeking assistance from support organizations when needed.